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AI / Agentic Software · New York
Founding CX Lead
$150K-$210K + equityThe company is a seed-stage startup (4 employees, NYC Financial District, founded 2025, $6.3M raised) building agentic AI for performance marketing for consumer brands. The founders are ex-Google Ads, Google Research, Citadel and HBS.
We are hiring a Founding CX Lead: the first customer-facing hire, taking over customer success from the founders and building the function from scratch. This is an individual contributor role with a path to team leadership.
What you will do:
- Manage customer accounts end to end: weekly calls, collateral, and presenting performance insights to CMOs, CEOs and CFOs
- Act as a trusted advisor on ad strategy
- Analyse ad performance data, run account audits and build executive-ready narratives
- Step into ad accounts (Google Ads, Meta Ads) to make manual changes
- Build customer success processes and playbooks from scratch
Location: 5 days a week on-site, Financial District, New York City. Visa sponsorship is not available (US citizens and Green Card holders only). Compensation: $150K-$210K plus equity. Hiring 1-2.
What we're looking for
- •3-6 years in performance marketing or customer-facing/consulting roles (brief also says 4+)
- •Hands-on ads / performance marketing (Google Ads, Meta Ads) at a fast-growing startup, consumer startup or agency startup - not large corporate marketing
- •Ad-performance analysis experience: account audits and judgment on what is working
- •Technical and data fluency: statistics and data analysis
- •Comfortable communicating with client-side executives (CMOs, CEOs, CFOs) with high energy
- •High-agency customer-facing background, e.g. strategy consulting or client success
- •STEM degree from a top university
- •Based in, or able to work 5 days a week on-site in, New York City Financial District
- •Authorised to work in the US without visa sponsorship (US citizen or Green Card holder)
Nice to have
- •Previous founder experience
- •Uses AI / dev tools (Claude Code, Codex) for workflow automation
- •Background at MBB or tier-2 consulting (McKinsey, Bain, BCG X, Kearney, Oliver Wyman)
- •Background at DTC / consumer brands with strong performance marketing (Warby Parker, Allbirds, Glossier, Hims & Hers, Harry's, Ridgeline, True Classic, HexClad, Jones Road Beauty)
- •Background at growth-stage startups (Italic, Ramp, Faire, Gopuff, Resident, Quince, Vuori, SKIMS, Figs)
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